Comments on: Facebook Timeline for Business Pages – what the changes mean http://www.rosemcgrory.co.uk/2012/03/08/facebook-timeline-for-business-pages-what-the-changes-mean/ Social Media Marketing Agency offering training, consultancy & management for businesses. London & Midlands UK Wed, 13 Jan 2016 11:56:20 +0000 hourly 1 https://wordpress.org/?v=4.2.38 By: Gwynne http://www.rosemcgrory.co.uk/2012/03/08/facebook-timeline-for-business-pages-what-the-changes-mean/#comment-4153 Sun, 11 Mar 2012 16:34:48 +0000 http://www.rosemcgrory.co.uk/?p=1921#comment-4153 Ability to send Private Messages is under-reported, and that might be by design. But given that studies show people spend 7.5 hours on #fb, compared to just minutes on #googleplus, once they figure out they can private message companies instead of hopping over to their email client or a Support website, I’d wager they’ll send private messages more and more.

If it becomes the “new” #custserv, it’ll be interesting to see if #fb creates enhanced admin controls for better private message management. I’ve read some about 5 admin levels, but it’s mostly been speculation.

Will be interesting to see what happens in the last 1/3 of the year. Think it’ll take that long, at least, for people to catch onto the private messaging functionality.

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